If you are unhappy with your prints or gifts, SmugMug will reprint or refund your order, whichever you prefer.
Just email email@example.com within 30 days of receiving your order.
According to my own experience and what others say, SmugMug is extremely pro-customer and very friendly.
You need a credit card to order from SmugMug.
Obviously this is a problem if you don't own one.
If you are affected, please do contact me!
I can order the pictures for you.
I do need certain informations, though:
- The URLs of the images (simply use Copy & Paste).
- The sizes (e.g.
8x12inch . . . ) and the finish (
- The shipping address.
- If you want to pay by PayPal, wire transfer (German account, you
are responsible for international transfer fees!) or sending cash
via the postal service (Euros only, please).
If necessary I am sure we can find other payment methods.
- Your (reachable and read) email address, so I can give you a quote
and payment information.
I don't share your email address, but feel free to use a www.sneakemail.com address specially created to communicate with me.
Please do understand that I can only accept payment in advance in that case..
Here you can blank out
Gloss, so that only
Lustrefinishes are shown.
I recommend the slightly more expensive
Lustre, since this surface
- is color saturated like
- but is not prone to glare, similar to
- nor is it susceptible to fingerprints, again similar to
I found it best looking and it does feel more . . . right.
Unfortunately, not all sizes are available as
- 24x36 inch (a bit more than 60x90cm) and
- 30x40 inch (a bit more than 75x100cm)
Mattein this case.
- is color saturated like
Another important filter is "
Hide products that need to be cropped". By simply using that filter you can quickly find out if there are any sizes that fit exactly without cropping.
In this case the photo was made with a compact camera (3:4 format), so 2:3 formats all need cropping and are thus removed from this view.
Since this example photograph has only 2MPix, you cannot buy very large sizes (they'd not thrill you, pixelized and all).
Now only non-crop sizes in "
Lustre"-finish are shown, which you can actually buy.
You can find a lot of photogifts: mugs, playing cards, kitchen magnets, T-shirts and many more things under Merchandize.
After choosing all photographs you want to order, the first step of the ordering process commences.
Here you can:
- change to every available product (via product: ...). This allows you to check if a similar priced format needs less cropping.
- change the number of copies.
- change between
I usually recommend
no-cropand a matching format.
- change the cropping via
- switch on the automatic picture improvement (
I reccomend strongly leaving
color:set to "
true", as my images are already color corrected.
- duplicate the image via
duplicate. This allows you to order the same image e.g. as
If you clicked to
adjustthe cropping, this is the screen you'll see. You can click&drag the blue frame to change the crop, or change the size of the frame by clicking and dragging the small box on the lower right. The aspect of the frame is given by the paper size you choose.
rotate cropyou can switch between portrait and landscape format for the cop.
To save the changes and return to the order step one, use the
Be aware that you cannot make the frame larger than the photo, there is no way to crop the image partially and have a partially white border, too.
The second step of the order process
Here you enter:
- your email address
- an order password, so you can look up the purchase order status later and don't need to reenter all the billing and shipping data on a later order
- Billing info
- Shipping info
- Credit card information